The Stirling and Clackmannanshire Community Link Worker team has been running in its current format for just over 2 years.
We have a Lead CLW in each of the two council areas we work across and one CLW in each area as well. As a small team of 4, we work very closely together and, while we are employed by two organisations (SVE in Stirling and CTSI in Clackmannanshire) we pull together as one team, supporting each other regardless of geographical boundaries.
Like many in community-based roles, we came into this work with varied backgrounds—health, social care, youth work, counselling, community development, and more. What unites us is a shared belief in the power of human connection and the importance of holistic support. Early on, we made it a priority to create a team culture that reflects those values.
Our team wasn’t formed overnight. It has taken time, trust-building, and a lot of open communication. We carved out regular opportunities to come together, both in person and online, to share what’s working, talk through challenges, and support one another. Peer support has been essential—not just for learning, but for well-being. This work can be deeply rewarding, but also emotionally demanding. Having a team where everyone feels heard and valued has made all the difference.
One of the most unique aspects of our team is that we operate across two council areas. This has brought both challenges and opportunities. Each area has its own systems, networks, and ways of working. At times, that has meant navigating different protocols or service structures. But it has also allowed us to learn from each other and bring the best of both worlds into our practice.
As a relatively new project, we have all worked very hard to be accepted and embed into local GP surgeries. Our partnerships with GP practices have grown over time. Initially, we spent time listening—understanding what GPs and practice staff needed, where the pressure points were, and how we could complement clinical care. We’ve built mutual trust by showing up consistently, communicating openly, and sharing successes. As a result, we are now seen as a vital part of the wider health care team, able to offer time, empathy, and community knowledge that helps reduce the strain on clinical services. We continue to use ongoing and improved evaluation techniques to demonstrate our impact and to continually improve on our offering
Equally vital are the relationships we’ve formed with third sector organisations. From mental health services to local food initiatives, from housing support to local walking groups, we rely on an incredible network of community partners. These organisations are often the frontline of prevention and wellbeing, and we see ourselves as connectors—bridging individuals to these vital supports.
The CLW’s in our team have shared some of their thoughts on our role which I would like to share below:
“This year we have seen so much growth within our team and the project as a whole.
I have loved watching team members become more confident as they strive for the best outcomes for the people we work with.”
“I am more confident in my ability to produce successful outcomes in complex cases.
This is evidenced with my case studies and patient wellbeing self-reports.
Additionally, GPs and staff at Orchard House have acknowledged my contribution; and so I feel like I am a valued part of the practice.”
And finally:
Its been a year of understanding need and demand for the community link service across Clackmannanshire….The reasons for referrals have continued to be very diverse, from connecting people to local groups due to social isolation, through to responses that need the input of several agencies.”
One of my biggest personal highlights this year has been the expansion of the project into Clackmannan surgery. I am seeing people presenting with different challenges than in my other practice in Alloa so I am also learning a lot and expanding my knowledge of organisations who can help.”
As an end, the team would like to add some personal thanks to our respective organisations and management team.
To our GP colleagues—thank you for trusting us to be part of your teams. To our third sector partners—thank you for the incredible work you do every day and for welcoming us into your networks. To the people we support—thank you for letting us be part of your journey.
And to our fellow community link workers—whether in our own team or across the country—thank you for showing that care, compassion, and connection still have the power to transform lives.
Congratulations to the Stirling and Clackmannanshire Community Link Worker Team. To find out more about their services visit here.
More information about VHS’s first SCLWN Awards and all the nominees is available here.
